1. Introduction

We at Trapolsi Store highly value your privacy and are committed to protecting it entirely. This Privacy Policy describes how your personal information is collected, used, and protected when you use our client application for clothes and shoes, or when you interact with our administration.

By using the App, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

We collect essential personal data to facilitate and provide a premium shopping experience and delivery of orders to you within Libya. This data includes:

• Personal Account Info: Full name, primary phone number, and password (used to register your account locally and restore sessions).
• Shipping & Delivery Info: City (e.g., Tripoli, Benghazi, Misrata), area, exact address details, and nearest landmark.
• Support Tickets & Chat Data: Texts of inquiries, interactive messages, and real-time support chat exchanged with support agents to resolve issues.

3. How We Use Data

We use your data strictly for the following specified purposes:

• To create your personal account and manage stable sessions via secure local storage on your device.
• To process purchase orders and provide accurate tracking of shipment states (e.g. pending, shipping, completed, cancelled).
• To provide communication and real-time chat channels to resolve any inquiries or complaints via support tickets.
• To improve suggested products and categories based on your interests in the most requested clothes and fashion items.

4. Cloud and Third-Party Services

To ensure a fast and real-time user experience, we rely on trusted external cloud providers to process and store data:

• Supabase: We use the Supabase cloud platform as our primary backend to securely store the encrypted database, documents, real-time messages, and authenticate secure logins.
• Image Cloud Services (Cloudinary / ImgBB): Used to upload and store product images and attached technical support images to ensure fast loading times.

5. User Rights and Control

We grant you full control and comprehensive rights to manage your personal data directly from within the app:

• Right of Access and Editing: You can edit your name, delivery addresses, and shipping details directly from the Profile Screen.
• Manage Favorites & Cart: You can clear or edit your favorites list and shopping cart completely with a single touch.

6. Request Account Deletion

If you decide to stop using our services and wish to erase your personal data permanently from our servers, we provide a direct and easy mechanism:

You can submit an account deletion request by opening a dedicated support ticket from within the app, or contact our administration directly via the helpline number or email provided below. Upon processing your request, we will erase your entire account record, personal data, and shipping history from our servers immediately and irreversibly.

7. Contact Us

If you have any questions or comments regarding this Privacy Policy, please contact us directly via the support channels:

• Dedicated Support Number: +218920064400
• Dedicated Support Email: huwiyya0@gmail.com
• Headquarters Address: Tripoli, Libya